Resetting Unresponsive MacBook Airs and iPads

Introduction

How to Reset Your MacBook Air or iPad if It Becomes Unresponsive

If your MacBook Air or iPad becomes unresponsive or frozen during use, performing a restart can help resolve the issue quickly and get your device working again. This guide from the LPSD IT Helpdesk explains the steps to safely restart your Apple devices used in the Lake and Peninsula School District and Bristol Bay School District.

Restarting Your iPad

To reset your iPad if it is frozen or not responding, follow these steps:

1. Press and hold the Top button and either volume button simultaneously until the power off slider appears on the screen.
2. Drag the slider to turn off your iPad completely.
3. Once the device is off, press and hold the Top button again until you see the Apple logo, then release the button. The iPad will start up normally.

Restarting Your MacBook Air

If your MacBook Air is unresponsive, here are the steps to force a restart:

1. Press and hold the power button for about 10 seconds until the screen goes black and the MacBook turns off.
2. Wait a few seconds after it powers off.
3. Press the power button again to turn your MacBook Air back on. You should see the Apple logo as it starts up.

If Problems Persist

If your MacBook Air or iPad continues to freeze or becomes unresponsive frequently, please contact the LPSD IT Helpdesk for further support. Provide your device details and location so our team can assist you with troubleshooting and help ensure your device supports uninterrupted educational activities.

Contact LPSD IT Helpdesk

Email: [e-mail]