Requesting, Reporting Lost or Damaged Apple Devices

How to Request a New Apple Device or Report a Lost/Damaged Device for LPSD and Bristol Bay School Districts

Introduction

This guide explains how to request a new Apple device or report a lost or damaged device. Timely reporting ensures you receive prompt support and helps maintain continuous access to technology essential for education in remote communities.

Requesting a New Apple Device

To request a new Apple device for a student or staff member, please follow these steps:

1. Contact the LPSD IT Helpdesk as soon as possible.
2. Provide the device user’s full name, location (school or office), and role (student, teacher, staff).
3. Include any relevant information.

Reporting a Lost or Damaged Device

If a device has been lost or damaged, please report it promptly by following these steps:

1. Contact the LPSD IT Helpdesk immediately to initiate the report process.
2. Provide the device user’s name, location, and a detailed description of the incident leading to loss or damage.
3. Include any troubleshooting steps already attempted, if applicable.
4. Follow the instructions provided by the Helpdesk for device replacement or repair procedures, including completing any required documentation.

Why Prompt Reporting Matters

Promptly requesting or reporting devices helps the LPSD IT Helpdesk manage inventory effectively and ensures uninterrupted access to technology for educational needs across the remote communities served by LPSD and Bristol Bay School District.

Contacting LPSD IT Helpdesk

For device requests or reports, reach out to the LPSD IT Helpdesk using the following contact information:

• Email: [e-mail]